Q.Will I be charged tax or duty in Europe?
A. No. We ship from a warehouse in the Netherlands, duty paid. The price you see on the website includes tax and duty. (EU countries)

Q. If unsure, should I order a size up or down?
A. OLLO’s fit true to size. Always order a size up if you are unsure.

Q. Why is shipping to the UK so expensive? How can I save on shipping cost?
A.  The implementation of new policies related to Brexit have driven up shipping costs from our warehouse in the Netherlands to the UK, 3-4 times what they were previously. Until we find a distributor in the UK, the best solution is to place group orders of 3 or more pairs of OLLO’s at a time. The shipping cost goes up incrementally for each additional pair rather than doubling or tripling.

Q. Are OLLO shoes vegan?
A. 
Yes. OLLO shoes have been 100% vegan since we started making shoes 10 years ago.
 
Q. Do OLLO shoes have a warranty?
A.  Yes. We will replace your OLLO’s at no cost if they are defective or deemed to be of substandard quality by OLLO. Bottom line is we want happy customers.