Q.Will I be charged tax or duty in Europe?
A. No. We ship from a warehouse in the Netherlands, duty paid. The price you see on the website includes tax and duty. (EU countries)
Q. If unsure, should I order a size up or down?
A. OLLO’s fit true to size. Always order a size up if you are unsure.
Q. Why is shipping to the UK so expensive? How can I save on shipping cost?
A. The implementation of new policies related to Brexit have driven up shipping costs from our warehouse in the Netherlands to the UK, 3-4 times what they were previously. Until we find a distributor in the UK, the best solution is to place group orders of 3 or more pairs of OLLO’s at a time. The shipping cost goes up incrementally for each additional pair rather than doubling or tripling.
A. Yes. OLLO shoes have been 100% vegan since we started making shoes 10 years ago.
A. Yes. We will replace your OLLO’s at no cost if they are defective or deemed to be of substandard quality by OLLO. Bottom line is we want happy customers.